1. INTRODUCTION AND APPLICABILITY OF THE PRIVACY POLICY

1. We are strongly committed to respecting your online privacy and recognize the need for appropriate protection and management of any personal information collected and/or collated by us.
2. The purpose of this Privacy Policy is to ensure that there is an intact charter that governs the collection, usage and protection of any personal and/or sensitive data collected by us. This Policy defines our procedure for collection, usage, processing, disclosure and protection of any data or information obtained by us through the Platform.
3. Any reference made to Privacy Policy in this document shall mean and refer to the latest version of the Privacy Policy.

2. DISCLAIMER:

1. Please be advised that any Information (as defined herein below) procured by us, shall be:
   • processed fairly and lawfully for rendering the Services (as defined in the Terms of Service);
   • obtained only for specified and lawful purposes, and not be used in any manner which is against the law or policy in force in India (“Applicable Law”);
   • adequate, relevant and not excessive in relation to the purpose for which it is required;
   • able to be reviewed by the User, from time to time and updated-if need arises;
   • and not kept longer than for the time which it is required or the purpose for which it is required or as required by the applicable law.

A. WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUSTAINED BY REASON OF ANY DISCLOSURE (INADVERTENT OR OTHERWISE) OF ANY DATA, IF THE SAME IS EITHER (A) REQUIRED FOR SHARING YOUR INFORMATION FOR LEGITIMATE PURPOSES; OR (B) WAS EFFECTED THROUGH NO FAULT, ACT, OR OMISSION OF THE COMPANY.

B. BY USING THE PLATFORM OR SERVICES, YOU EXPLICITLY ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, THE COLLECTION, USE AND TRANSFER OF THE INFORMATION IN THE MANNER DESCRIBED HEREIN.

C. PLEASE READ THIS PRIVACY POLICY CAREFULLY AS IT AFFECTS YOUR RIGHTS AND LIABILITIES UNDER LAW.

3. Your Consent

1. Please note that by providing the Information (as defined herein below), you provide your consent and authorize us to collect, use or disclose such Information for the business and research purposes and as stated in this Privacy Policy and as permitted or required by applicable law. Moreover, you understand and hereby consent that this Information may be transferred to any third party for the purpose of providing Services through the Platform or to any third-party providers for rendering Services, any jointly developed or marketed services, payment processing, order fulfilment, customer services, data analysis, information technology services and such other services which enable us to provide Services through the Platform.
2. In addition to any consent, you may give pursuant to the Privacy Policy, you hereby consent to the Company to access your credit score from third parties in accordance with applicable law and in accordance with the Terms of Service and for providing business advisory.
3. This Privacy Policy shall be enforceable against you in the same manner as any other written agreement. By visiting or accessing the Platform and voluntarily providing us with Information (including Personal Data), you are consenting to our use of the Information, in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you may refuse or withdraw your consent any time, or alternatively choose to not provide us with any Information. Under such circumstance, we may be unable to render Services.
4. Such an intimation to withdraw your consent can be sent to info@bookkeepingsupportservice.com

4. Types of Data Collected

We collect several different types of information for various purposes to provide and improve our Platform to you.

• Sensitive Personal Data means and includes information relating to:
  1. Government ID cards
  2. Financial information such as bank account or credit card or debit card or other payment instrument details
  3. Any detail relating to the above-mentioned points as provided to us for using the Platform
• Personal Data means and includes any Information that relates to a natural person through which an individual is identified, such as the name, contact details, email address, gender, age or any other relevant material provided by a User, including but not limited to information gathered through availing Services, communications with the instructors. It shall also cover information of User’s care person details (name, age, gender, mobile number, relationship with the User).
• Transaction Information means information that is contained in text messages (that is, SMS) sent by providers of services and/or products (including but not limited to financial institutions, mobile carriers and utility companies) to your mobile telephone number(s) in connection with one or more transactions across multiple financial accounts (including purchase, payments, billing information and service notifications related thereto). Without limitation, Transaction Information includes:
  1. Your mobile phone number
  2. Your email address
  3. Partial payment card data only to the extent such card data is disclosed in the said messages
  4. Information related to the transaction in question including identity of the service and the price or fee paid or payable in respect thereof
  5. KYC details
• Technical Information means and includes any Information gathered through various technologies that may employ cookies, web beacons, or similar technologies to automatically record certain information from your device through which you use the Platform. This technical information may include your Internet Protocol (IP) address, device or browser type, Internet service provider (ISP), referring or exit pages, clickstream data, operating system, hardware model, operating system version, unique device identifiers, and mobile network. This data includes usage information and user statistics.
• Locational Information shall mean and include the information obtained through GPS or other means, such as the geographical location of the User.
• Non-Personal Information means and includes any information that does not reveal your specific identity, such as, browser information, information collected through Cookies (as defined below), pixel tags and other technologies, demographic information, etc. As is true with most websites, our Company gathers some information automatically when you visit the Platform. When you use the Platform, we may collect certain information about your computer or mobile to facilitate, evaluate and verify your use of the Platform. For example, we may store environmental variables, such as browser type, operating system, speed of the central processing unit (CPU), referring or exit web pages, click patterns and the internet protocol (IP) address of your computer. This information is generally collected in aggregate form, without identifying any user individually.

The above-mentioned information shall be collectively referred to as “Information”.

5. Use of Data

The Information collected by us shall be used for availing our Platform and utilised for other functions including but not limited to:

• to render Services;
• to evaluate the quality and competence of our personnel;
• to resolve any complaints you may have and ensure that you receive the highest quality of Services;
• notifying you about changes to our Platform;
• providing analysis or valuable information so that we can improve the Platform;
• monitoring and maintaining the usage of the Platform;
• sending out system updates on the booked services;
• detecting, preventing and addressing technical issues;
• analyse usage patterns;
• improve user experience;
• re-marketing campaigns (SMS, email, PN campaigns);
• targeted marketing campaigns, periodic follow-ups;
• notify you about new services and features.

Business or Research Purposes

The Information saved, except Personal Information, is used for business or research purposes, including improving and customizing the Platform for ease of use and enhancing the services offered by us. We may archive this information to use it for future communications, providing updates, and conducting surveys.

Aggregating Information / Anonymized Data

We may aggregate Information and analyse it in a manner to further enhance the level of services that we offer to our customers. This Information includes, but is not limited to, the average number of Users of the Platform, average clicks on the services, features used, response rates, and other statistics regarding groups or individuals. In doing so, we shall not disclose any Personal Data as defined above.

6. Disclosure and Sharing of Information

We do not rent, sell, disclose, or share any Information that we collect from you with third parties, except to provide you with the Services. Any such disclosure, if made, shall be in accordance with this Privacy Policy, the applicable procedure prescribed by law, and our legal obligations. We may share your Information in the following circumstances:

• We may share Information with third-party service providers or vendors to provide you with the Services. This may include but is not limited to lenders, storage providers, data analytics providers, consultants, lawyers, and auditors.
• When compelled by law, we may disclose Information provided by you on the Platform, as may be deemed necessary or appropriate:
  1. Under applicable law, including laws outside your country of residence;
  2. To comply with legal process;
  3. To respond to requests from public and government authorities, including authorities outside your country of residence;
  4. To protect our operations or those of any of our affiliates;
  5. To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others;
  6. To pursue available remedies or limit damages that we may sustain;
  7. To protect against legal liability;
  8. To protect the personal safety of Users of the Platform;
  9. To prevent or investigate possible wrongdoing in connection with the Platform.
• Merger or Acquisition: We may share Information in the event of a merger or acquisition of the Company with another entity. We shall transmit and transfer the Information as part of such merger or acquisition.
• With Our Service Providers: We may share Information with service providers on a need-to-know basis, subject to confidentiality obligations, for the provision of Services. These providers may include institutions, vendors, partners, advertisers, and other service providers offering services such as contact verification, hosting, data analysis, infrastructure, IT services, auditing, and other similar services under lawful contracts instituted with the Company.

We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your Information with other data in a way that it is no longer associated with you and share that aggregated information.

Except for the Information disclosed pursuant to sub-clause (a), (b), (c), and (d) above, we will only share Information if you authorize us to do so.

7. Transfer of Data

• Your Information may be transferred to, and maintained on, computers located in the USA and will be governed by Indian and USA Data Laws.
• If you are located outside the USA and choose to provide Information to us, please note that we may transfer the data to the USA to process the Information.
• Your consent to this Privacy Policy, followed by your submission of such Information, represents your agreement to that transfer.
• We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your data will take place to an organization or a country unless there are adequate controls in place, including the security of your data.

8. Your Rights

You can always choose not to provide the requested information to us; however, this may result in you not availing certain features or the entirety of our Services.

You retain several rights in relation to your Personal Data as provided under applicable law. These may include the rights to:

• Access, confirm, and review Personal Data you may have provided;
• Correct Personal Information that may be inaccurate or irrelevant;
• Request deletion and erasure of your Personal Data from the publicly available pages of the Platform;
• Receive Personal Information we hold about you in a portable format;
• Object to or restrict any form of processing you may not be comfortable with.

In order to exercise these rights, please contact us at the email address provided in Clause 3.3 above. If you wish to withdraw your consent or raise any objection to the use of your Information for receiving direct marketing communications to which you previously opted-in, you may do so by contacting our customer support at the above-mentioned address. Please note, the use of your information prior to the withdrawal or objection shall still be considered lawful.

9. Applications Used

• You may be availing our services through third-party mobile applications that are not operated by us. We strongly advise you to review the privacy policy of every mobile application you use.
• We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party mobile applications or services.
• To exercise your rights in this regard, please contact us at the email address provided in Clause 3.3 above.

10. Children’s Privacy

Our Platform and Services are not intended for use by children, and we do not knowingly collect Information from or about children. If it comes to our attention that we have collected Information from a child, we will take appropriate steps to remove such Information from our servers.

If you believe that we might have any Information that has been collected from a child or provided by a child, please contact us at the email address provided in Clause 3.3 above.

11. Control the Collection or Use of the Information

If you have any reservations, constraints, or apprehensions regarding the access to, collection, storage, or any other use of the Information you have provided to us, you may withdraw your consent in the manner set out in Clause 3.3 above.

12. Retention of Information

All Information provided by you, save and except upon withdrawal or termination, shall be retained in locations outside the direct control of the Company (for instance, on servers or databases co-located with hosting providers). We will delete Information based on a request received from you within a reasonable period, and latest within one hundred and eighty (180) days or as per applicable laws from receiving a deletion request.

However, we may retain such portion of Information and for such periods as may be required under Applicable Law. Notwithstanding anything contained herein, the Company may retain data after account deletion for reasons including but not limited to the following purposes:

• If there is an unresolved issue relating to your account, or an unresolved claim or dispute;
• If we are required to by applicable law;
• In aggregated and/or anonymized form;
• If necessary for our legitimate business interests, such as fraud prevention and enhancing Users’ safety and security.

13. Cookies and Other Tracking Technologies

Our Platform may utilize “cookies” and other Technical Information. “Cookies” are small text files consisting of alphanumeric characters used to collect Information about Platform activity. Technical Information helps us analyse web traffic and customize the Platform to your preferences. Cookies in no way give us access to your computer or mobile device.

You can deny access to the installation of Cookies by modifying the settings on your web browser; however, this may prevent you from taking full advantage of the Platform. Our use of Cookies and Technical Information allows us to improve the Platform and your experience of the Platform and Services. We may also analyse Technical Information that does not contain Personal Information for trends and statistics.

14. Third Party Services

We may use your Information to send you promotional Information about third parties which we think you may find interesting, provided you have indicated that you wish to receive such communications. We shall not be responsible for any disclosure of Information due to unauthorized third-party access or acts of third parties or acts or omissions beyond our reasonable control. You agree not to hold us responsible for any breach of security unless such breach is a direct result of our negligence or wilful misconduct.

Once you leave the Platform, we are not liable for any use, storage, processing, or collection of your Information by any third-party websites, payment facilitators, or service providers. Such entities and their respective websites/platforms may be governed by their own “Privacy Policy” and “Terms of Service,” which are beyond our control.

15. Data Security

You agree and accept that your Information may be stored in third-party cloud service infrastructure providers. While all reasonable attempts have been taken to ensure the safe and secure storage of your data, we shall not be liable for any data breach on the part of such providers that is beyond our control.

In addition to the security measures implemented by third-party providers, we use physical, managerial, technical, and operational safeguards, consistent with industry standards and best practices, to protect the Information we collect. We use secure servers and reasonable security practices as mandated under applicable laws to safeguard your Information.

We also review our Information collection, storage, and processing practices, including physical security measures, to guard against unauthorized system access. However, no security system is impenetrable, and we cannot guarantee the absolute security of our databases or that Information you supply will not be intercepted during transmission over the Internet. You acknowledge the inherent security implications of data transmission over the Internet and agree that your use of the Platform is at your own risk.

If you have any concerns, please contact us at the details provided in Clause 3.3 above.

16. Changes and Updates to Policy

We may modify or revise the Privacy Policy from time to time and shall accordingly notify you of any changes by posting the revised Privacy Policy on the Platform with an updated revision date. We endeavour to review and update the Privacy Policy regularly, especially whenever a significant update is made to the technology employed by us.

You must periodically review the Privacy Policy for the latest information on our privacy practices. In the event you continue to use the Platform and our Services after any updates, your continued use shall be subject to the updated Privacy Policy. Your continued usage of the Services or access of the Platform post any amendment will be deemed as acceptance of the revised Privacy Policy.

We retain the right at any time to deny or suspend access to all or any part of the Services to anyone who we reasonably believe has violated any provision of this Privacy Policy.

We assure you that we shall ensure the implementation of the Privacy Policy and shall make it available to Users. We will acknowledge each grievance received within 24 hours and will endeavour to redress grievances within fifteen (15) days from the date of receipt. Your disapproval or dissatisfaction with the outcome of redressal shall not be deemed as non-redressal by the Company.

For any concerns, grievances, or questions relating to our privacy or data-related practices, please contact us at: info@bookkeepingsupportservice.com.

17. Miscellaneous

The invalidity or unenforceability of any part of this Privacy Policy shall not affect the validity or enforceability of the remainder of this Privacy Policy. This Privacy Policy applies only to Information collected by us through the Platform and is inapplicable to any unsolicited information provided to us through the Platform or other means. All unsolicited information shall be deemed non-confidential, and we shall be free to use and/or disclose such unsolicited information without limitations.

The rights and remedies available under this Policy may be exercised as often as necessary and are cumulative, not exclusive of rights or remedies provided by law. Rights under this Policy may be waived only in writing. Delay in exercising or failure to exercise any such right or remedy does not constitute a waiver of that right or remedy, or any other right or remedy.

18. Governing Laws and Jurisdiction

This Privacy Policy, the Platform, the Services, and the use thereof are governed by the laws of the USA. The courts in the State of New Jersey shall have exclusive jurisdiction over any disputes connected to this Privacy Policy, the Platform, or the Services and your use of them.

Your Acceptance of These Terms: By using or visiting this Platform, you signify your agreement to this Privacy Policy. If you do not agree to any of these terms, please do not use our Platform or Services.